A virtual queue management system with SMS and WhatsApp notifications, employee/service stations, front staff, kiosks, display screens, appointments, customer forms, analytics and more.
You can work while the app automates the waitlist for you. Customers register themselves, request extra time if they are running late, and when it is their turn, you can invite them in with one click.
Run several queues from one screen. Call the next customer in any queue with one click.
You can work and easily manage the queue at the same time.
Customers can see their place in line and can make changes themselves.
Customers can get more time if they are late.
Keep your customers informed wherever they are. Our system uses SMS, WhatsApp, email, and a real-time web app to update customers on their place in line.
Via SMS, WhatsApp, email, push, or the web app.
Real-time updates for everyone waiting on-site.
Staff are informed of the next customer and can personally call or assist them.
Customers can join a queue in the way that works best for them:
Clients without a phone can register themselves.
No need to download or install anything.
Staff can add customers directly into a queue.
Create forms so customers can provide the information you need before they are served. Customers can fill them out on their phone when they join the queue or while they wait. Staff can see their answers in the staff app.
Customers provide details about their pet before the appointment.
Customers answer your questions before they are seen.
Customers provide the information you need before they reach the counter.
Let customers book appointments in advance and check in at the kiosk when they arrive. Send appointment reminders via SMS or WhatsApp to help reduce no-shows.
QBright is designed for businesses and public services that serve customers in more than one language. We are based in Canada, so we have direct experience with bilingual systems and multilingual communities.
QBright is a good choice for multilingual countries and regions such as:
English, French, and other commonly spoken languages
Dutch, French, and German
German, French, and Italian
English and French
Understand how your queues are performing with clear, easy-to-read reports.
See the current queue length, wait times, and how customers move through the line. Adjust staff before problems grow.
Track how long service takes, how many customers do not arrive, and your busiest hours.
View trends by day, week, or month. Use past data to plan for busy days.
QBright is ideal for independent barber shops, restaurants, cafés, clinics, pharmacies, veterinary clinics, banks, government offices, and car dealerships.
Need a sophisticated and exceptionally priced virtual queue management system for your business?
Business is competitive and your data is one of your greatest assets. That's why we make privacy a priority:
Your website traffic, customer data, and business data stay with you alone.
We're a small, independent company, unaffiliated with any other company.
All data is retained securely on our private servers.
You have full control over your information. Download or delete it anytime.
With any paid monthly subscription, you will receive SMS and WhatsApp credits each month.
Note: WhatsApp conversations can be completely free if initiated by the customer. Sending an initial greeting message is optional, but recommended, and requires credits (a generous amount included in monthly plans). Once a customer initiates the conversation, all messages are free for 24 hours.
QBright is a virtual queue system for a real service desk. Customers join online, at a kiosk, or at the front desk. They see their place in line on their phone. Staff call them from a front desk or from a service station. Display screens, appointments, customer forms, SMS, and WhatsApp are part of the same system.
No. They use a link in the browser. You can also check them in at a kiosk or at the front desk.
Front staff keep several customers on the Called list. That is for a hostess, front desk, or waiting area. A service station serves one customer at a time. Calling the next person replaces the current one. That is for a barber, clerk, teller, or other window. You can use up to 30 stations.
Yes. Customers can join at a kiosk. You can show who is being called on a monitor or TV. You do not need to buy a separate queue hardware package.
Yes. You create the questions. Customers answer on their phone when they join or while they wait. Staff see the answers in the staff app before they serve them.
Both use the same queue. Customers can book a time, get a reminder by SMS or WhatsApp, and check in at the kiosk when they arrive. Staff control the order.
Start free. $19.95 per month includes 2,500 visits. See Prices on this page.
A full setup means a kiosk, employee stations, front staff, display screens, appointments, forms, and messaging. Other full systems often charge hundreds of dollars per month for that, or sell hardware with a custom quote. QBright is that setup in the browser at a small-business monthly price.
A public counter and a large service desk use the same model: reception at the front, then many windows. QBright gives you a front desk app, up to 30 service stations, kiosks, display screens, appointments, and forms so people can give information before they reach the counter. Customers see their place in line on their phone and do not need to install an app. The system supports 42 languages. Your data stays on our private servers, with no third-party sharing. You get that full setup for $19.95 per month for 2,500 visits, instead of a custom hardware quote.
Yes. You can run more than one queue from one screen and call the next person at any station. Front staff can keep several people on the Called list. Each station serves one person at a time. That is how a licensing office, clinic, or bank branch runs a line with many windows.
Yes. Customers can get updates by SMS, WhatsApp, email, push, or the web app. Customer-started WhatsApp conversations can continue at no extra message cost for 24 hours.
Introducing the QCrowds App. Managing long outdoor lines has never been easier.
Our companion system, QCrowds, is built for high-traffic venues like:
Front staff can manage the line with just a tap.
Front staff can keep track of occupancy at the same time.
Ready to streamline your queues? Discover a better way to manage queues while increasing customer satisfaction.
Join thousands of businesses that have transformed their customer experience with our virtual queue management system.
